Delivery Policy

At TraceyMcKaneArt, I take great care in ensuring your original artwork arrives safely and in perfect condition. This delivery policy outlines the processes and timelines you can expect when ordering from my studio in Belfast, Northern Ireland.

Secure Packaging

Each artwork is carefully packaged with protective padding and sturdy cardboard boxes to prevent damage during transit. I primarily use Royal Mail and Parcelforce, employing First and Second Class Signed services, which require a signature upon delivery for added security.

UK Delivery Times

I will process your order within 3 days after your payment has cleared. Delivery within the U.K is normally 2- 4 working days.

I always retain proof of posting.

International Delivery

Orders will be processed within 3 working days after your payment has cleared. I offer worldwide delivery, with typical delivery times ranging from 7-10 working days. However, please note that customs delays can extend this timeframe, potentially up to 4 weeks.

International customers are responsible for any import taxes, duties, or charges levied by their country. It is also the buyer's responsibility to ensure compliance with all import restrictions.

Lost or Damaged Artwork

I retain proof of posting and post using a trackable service.

In the rare event that your artwork arrives damaged, please take photos of the damage to both the parcel and its contents as evidence. Contact me immediately, and I will launch a claim with the delivery company. Please repackage the damaged artwork and return it to me within one week. Upon receipt, I will process a full refund, including postage costs.

Questions?

If you have any questions regarding delivery, please don't hesitate to get in touch. I am committed to providing a seamless and satisfactory experience.